Last updated: 23 September 2026
What you can ask for
- Access — a copy of the personal data we hold about you.
- Deletion — erase your account and personal data (“right to be forgotten”).
- Correction — fix anything inaccurate or incomplete.
- Portability — receive your data in a portable, machine-readable format.
- Restriction / objection — limit or object to how we use your data.
- Withdraw consent — stop marketing or optional processing at any time.
How to make a request
Email accounts@londonplumbing.com from the address on your account, telling us which request you'd like to make. If you have an account, you can also delete it directly from your account settings. To protect your data we may need to confirm your identity before we act.
How long it takes
We respond to every request within one calendar month, as required by law. If a request is complex we may extend this by up to two further months and will tell you why. Requests are free of charge.
What deletion means
When you ask us to delete your data, we remove your account and personal details from our active systems. We may need to keep a limited amount of information to meet legal obligations — for example, order and invoice records required by HMRC for six years — after which it is securely deleted. We'll explain exactly what is kept and why.
Complaints
If you're unhappy with how we handle your request, you can complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), at ico.org.uk.
Contact
Data controller: London Plumbing Supplies Ltd, 186-192 Chingford Mount Road, Chingford, London E4 9BS. Email accounts@londonplumbing.com.